Aleph Hackathon

Link app: https://hilo-jx40.onrender.com/ Pitch: https://drive.google.com/drive/folders/1lxTRWaYhF2JvjFSukooGf06AewK4aCBK?usp=sharing

The Problem: The Lead-Followup Void

Solopreneurs and SMB owners lose thousands of dollars in pipeline value simply because follow-ups fall through the cracks. Inquiries arrive scattered across email, WhatsApp, Telegram, Instagram, and calls. Static CRMs fail because they treat every message as equal; they don't capture real urgency, track unfulfilled promises, or dynamically prioritize who needs attention first.

Introducing Hilo: The Action-Driven Queue

Hilo is an AI-native operational queue that unifies multi-channel customer communications into a single, intelligent priority stack. Instead of managing an inbox, businesses manage a real-time queue ordered by actual deal urgency, dynamic contact scoring, and broken commitments.

Multi-Channel Signals Smart Priority Queue Growth Engine [Email / WA / IG / Phone] ──> [ Priority & Urgency Scoring ] ──> [ Actionable Outreach ] ↓ [ AI Entity Resolution ]

Core Capabilities & Features

• Dynamic Urgency Scoring: Orders leads based on deal stage, response latency, and explicit promises made (e.g., overdue contract delivery).
• "Ball is in Your Court" Engine: Instantly separates contacts into actionable states: Waiting on You, Awaiting Reply, or Cooling Down.
• Smart Contact Resolution: Automatically identifies unknown incoming leads by cross-referencing domain metadata, message context, and past conversation threads.
• Cross-Channel Native: Tracks customer touches across Gmail, WhatsApp, Instagram, Telegram, and Voice Calls in a unified view.

Why It Drives Growth (Aleph Crecimiento Thesis)

Hilo transforms reactive inbox management into a high-conversion sales engine, ensuring no revenue opportunity ever cools down.

Pitch: The Real Problem (Hook) "Imagine running a business or freelancing in LATAM. You’re handling dozens of active leads across WhatsApp, Instagram, Telegram, and Email. A client asked for a quote 3 days ago, you promised to send it by Monday, and life happened—you forgot. They didn’t buy from your competitor because their product was better; they bought because you took too long to reply. For most SMBs, growth isn't blocked by getting leads. It's blocked because the ball stays in their court, and hot deals go cold." The Solution "That’s why we built Hilo. Hilo isn’t another bloated $100/month CRM. It is an intelligent, action-driven queue that tells you exactly who is waiting on you right now and which promises are about to break." The Live Demo (Show, Don't Tell) The Priority Queue: "Notice we don't sort by 'newest message' like an inbox. At the top of the stack is Distribuidora Kern because there's an overdue commitment from 4 days ago. The tag clearly states: 'Ball is in your court.'" Zero-Friction Entity Resolution: "An unknown email arrives asking for pricing. Instead of manual data entry, Hilo automatically context-matches the domain and chat history, suggesting a 92% match with Panadería La Espiga. One click, contact merged." Closing the Loop via Tether: "Now, I send the response. Instead of waiting for a manual bank wire, I hit 'Request USDt'. Hilo generates a instant payment link powered by Tether rails directly into the chat, locking in the revenue on the spot." The Growth & Tether Impact "In emerging markets, commerce moves over chat. Hilo provides open-source, enterprise-grade operational infrastructure to local businesses so they never drop a revenue lead again. By bridging multi-channel conversation management directly with USDt instant settlements, we turn reactive customer service into an active, high-velocity growth engine.